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1. A conflict is more than just a disagreement
2. Conflicts continue to fester when ignored
3. We respond to conflicts based on our own perceptions
4. Conflicts trigger strong emotional responses
5. Conflicts are an opportunity for growth, if managed well



Conflicts are the biggest threat to effective collaboration, yet they are a natural part of business life. It’s important that teams understand conflicts and are able to resolve them. 

This course aims at enabling people to overcome the negative impacts of conflict and leverage on the positive outcomes.


Upon course completion, participants will be able to: 

  • Describe typical behaviors that are used when conflict is not constructively managed.

  • Improve awareness of their emotional reaction to other people’s behavior

  • Identify various approaches that can be used to manage conflict for a positive outcome.

  • Identify when it is appropriate to use the various approaches to resolving conflict.

  • Prepare for and conduct conversations they find difficult.


Training will include various sessions on theoretical knowledge of interpersonal communications, its application in social and organizational settings, in combination with personal and group-based activities. 

Participants learn by participating in various exercises, role plays and demonstrations designed to help them identify their communication cues. Finally, they will apply techniques learnt to multiple interpersonal scenarios.


During the training program, participants will learn: 

  • The Conflict Resolution Process

  • The 5 Styles of Conflict Management

  • Outcome Thinking

  • Active Listening for Understanding

  • Influencing Framework and Strategy


This training is suitable for Heads of Departments, Managers, Supervisors, Team Leads and people whose success depends on their ability communicate clearly, to be understood and to influence how another person performs while creating a positive working environment


Course Fees : BND5,000/session
Duration. : 2 DAYS


Course Fees : BND350/pax
Duration. : 1 DAY