Conflict to Connection
Practical steps to manage difficult conversations
Introduction
About Conflict Management Training
Conflicts are the biggest threat to effective collaboration, yet they are a natural part of business life. It’s important that teams understand conflicts and are able to manage them.
When managed appropriately, conflict can increase interpersonal relationship satisfaction and creative problem-solving, leading to overall improved efficiency, creativity, and profitability (Chen et al., 2005). Yet, we have found that 9 out of 10 of our participants agree that they have experienced conflict in the workplace, commonly leaving them with feelings of anger or frustration, stress and demotivation.
According to a study by CPP Inc., it was found that on average, employees spend 2.1 hours weekly dealing with conflict in some way, contributing to financial downturns and the loss of productive hours. Furthermore, it has been found that one of the most common reasons for employees to leave a job due to is unresolved conflicts at work, resulting in a high employee turnover (Hom and Kinicki, 2001).
As common as the issue is, most employees and managers still lack conflict management training.
Our Conflict to Connection course works towards equipping people with the skills to understand conflict, the different types of conflict, conflict triggers, and how to apply appropriate conflict management techniques according to different situations and scenarios.
Who Should Attend?
This course is for anyone who wishes to:
Be well understood by improving their ability to communicate clearly.
Influence and create a positive working environment.
Enhance conflict management and collaborative skills.
Achieve workplace efficiency and productivity.
Learning Outcomes
Upon completion of ‘Conflict to Connection’, participants will have the knowledge and skills to:
Understand why it is important to manage conflict effectively.
Identify different types of conflicts and underlying triggers.
Observe the behaviours exhibited when conflict is not constructively managed.
Apply conflict management techniques to manage a positive outcome.
Develop their interpersonal communication styles and negotiation skills to improve settlement and prevent re-escalation.
Facilitator Qualifications
About our facilitators:
Our team includes HRDF Certified Trainers, Certified Behavioral & Career Consultants, Certified TOT (SEAMO VOTECH), Certified Practitioners of Neuro-Linguistics Programming (NLP) and Certified Coach The Coach, Certified Financial Planners (CFP) as well as Certified Consultants in Strategic Planning & Management. Through multiple businesses, we have accumulated more than 30 years of experience in dealing with people and managing conflict.
What People Say
“I could apply what I have learned and used those knowledge in approaching the public or students in a rightful manner and engage them with a conversation; questions and answers, to make it more interesting.”
“I am more aware of the different personality types. I will be able to use this knowledge in my daily interactions with the people around me.”
“Really good and fun. The aim and objectives are successfully sent through and it was easy to understand. It made me realizes that how people act towards you depends on the way you act to them.”
“Very insightful and authentic”
“Fruitful. Informative. Helped me to discover my behaviour, most importantly, my fear.”
“I find it useful to deal with peers especially angry parents. I might use them when dealing with students as well”
Let’s Connect.
We take pride in the quality of our services. To ensure that you have the best possible experience with us, we would like to better understand your needs.
Kindly leave your contact details below and our team will connect with you soon.
