🟢 REGISTRATION OPEN
This workshop will be facilitated by our Junior Consultant, Mina. Learn more about her here.
PHONE CONTROL, CLEAR COMMUNICATION & CALM DE-ESCALATION.
The Call Handling Manual is a 4-hour, practical workshop for receptionists, desk officers, and support teams. Stop letting awkward, uncertain phone calls frustrate your clients. Teach your team how to speak clearly, control the conversation, and handle upset callers with total confidence.
Stop losing clients to poor phone etiquette. Standardize your team's phone habits.
THE 4-HOUR LIVE BUILD
This is a hands-on training session, not long lectures. Your staff will sit down, build their own daily call tools, and practice live, walking away with:
Their Company Call Grid: A simple 1-page guide for clear greetings, smooth call transfers, and professional sign-offs.
The Angry Caller Cheat Sheet: Simple, clear guidelines to calm upset clients and set polite boundaries without losing control.
Quick Problem-Solving Steps: A step-by-step method to ask the right questions and fix caller problems fast.
Live Call Practice & Feedback: Real-time roleplay sessions with personal feedback on vocal tone, speed, and confidence.
THIS WORKSHOP IS FOR YOUR TEAM IF YOU WANT TO:
Stop blunt, robotic, or nervous phone habits across your front desk.
Give your staff ready-to-use scripts so they don't panic when a customer is upset.
Solve client problems faster on the first call.
Let your team practice tough call scenarios in a safe room before talking to real clients.