🟢 REGISTRATION OPEN
This workshop will be facilitated by our Junior Consultant, Mina. Learn more about her here.
The Customer Service Manual: Retail Edition is a full-day, hands-on workshop for retail teams, shop assistants, and front-of-house staff. Transform your store experience by teaching your team how to welcome shoppers, use friendly body language, and handle tough in-person complaints with ease.
Don't let bad frontline service ruin your brand reputation.
A day full of practical drills and floor simulations. Your staff will practice real-world retail situations and walk away with:
The Retail Floor Fundamentals: Clear practical frontline rules on what to always do and what to never say as a representative.
Service-Focused Body Language & Voice Basics: Hands-on practice with approachable posture, eye contact, and a warm tone of voice that makes customers feel welcome.
In-Store Complaint Guide: Steps to handle complaints professionally and calmly right on the retail floor.
Live Simulations: Real-life store scenarios with immediate feedback so your team builds strong habits on the spot.
THIS WORKSHOP IS FOR YOUR TEAM IF YOU WANT TO:
Stop losing walk-in sales because staff seem quiet, distracted, or awkward.
Teach your team how to read store visitors and connect with them naturally.
Protect your store reputation by handling customer complaints calmly on the spot.
Build a friendly, reliable image across your whole floor team.